Custom Order

Request a Custom & Personalized Order

Describe your own design and we will create it for you!

 

CUSTOM ORDER

Do you interested in customizing stuffs of our products? How to request a custom order?

1. Sign up first at our website is mandatory to fulfill you custom order process

2. Send us an email: sales@luxeova.com with subject: Custom Order

Please elaborate in detail (mandatory) in mail:

  • Write your full name and email address. Please write your bio information as same as with your account at our website to ease us create listing for your custom order.
  • Provide us from our product list that you want to custom include the link or name of our product, quantity, dimension (in centimeter), finishing color, photo reference (if any), and additional information (if any)
  • Or share about your own custom design, elaborate it as complete as possible include quantity, dimension (in centimeter), finishing color, photo references (mandatory) and additional information (if any)
  • Please be specific.

3. After we got about your email about custom order details information thoroughly, we will create the custom order for you which will appear automatically in your "Account" --> "Orders" (need to create account/ sign up at our website) within 24 hours after we accept your information completely. We will inform you after your order is available in your account on our website so you can check out and pay :)

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Here are our criteria for custom order:

  • Custom orders are available for product sizes (but we still review about the size, it is possible or no)
  • Custom design of the glass or wire or ornaments are available if possible but please bear in mind currently we only accept geometric design for glass (can't accept contain curves line)
  • Custom order for glass or finishing materials/ textures only if available
  • Custom for adding the chain inside/outside the glass box is available in gold finishing.
  • Custom for adding or eliminating a hinged like a door. For adding a hinged like a door is only available in gold finishing.
  • Custom for DIY is not available
  • No minimum order
  • Full payment required for custom order. The price of custom order depending on your design, size, and quantity.
  • Production period for custom order: depending on your quantity, size, and how complicated the design (approx estimation: 7-14 business day)
  • We don't accept cancellation, return and exchange for custom order.

 

 

PERSONALIZED ORDER (LASER ENGRAVED)

Desire to personalize your order to give something more special? How to request a personalized order?

1. Sign up first at our website is mandatory to fulfill you personalized order process

2. Send us an email: sales@luxeova.com with subject: Personalized Order

Please elaborate in detail (mandatory) in mail:

  • Write your full name and email address. Please write your bio information as same as with your account at our website to ease us create listing for your custom order. 
  • Choose the layout and the font you want from our option (option will share on the last picture in every product if it the glass box can be personalize).
  • Provide us from our product list that you want to personalize include the link or name of our product, quantity, finishing color, then name or initial name or first name (you and your partner's name or your friend's name, your baby's name, your bridesmaids, etc), date, and or any additional information which you want to personalize. Please be very specific about your personalized (name, initial, date, text, etc). Please be sure that everything is correct (spell check) and the way you want it. We will send you a preview of how the text will look like before we engrave it on the glass. We will ask you if you like it and always possible to make changes on that preview. 

 

3. After we got about your email about personalize order details information thoroughly and also have confirmed from you that all your personalize information is correct, we will create the personalize order for you which will appear automatically in your "Account" --> "Orders" (need to create account/ sign up at our website) within 24 hours after we accept your information completely. We will inform you after your order is available in your account on our website so you can check out and pay :)

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Here are our criteria for personalized order:

  • Personalized orders are available for limited type of glass box only. Please check on the product description.
  • We only accept personalized with laser engraved, not printed on the sticker or directly on glass and not a hand-lettering, so please bear in mind that the engrave's color can't be in a white bold color.
  • Personalized order currently only available for 1 side only
  • Please remember the photo examples on our listing product are just that-examples. You can personalize it as your own text, name, date, etc. You can choose from our layout design and font. If it is possible, you can create your own design and or font.
  • If you want your own design or layout and font for personalize, you also can send us a file about this in CorelDraw/Adobe Illustrator and PDF (please don't send file in jpg or png format) include inform us what kind of font type you use for personalize (but we still review about the size, it is possible or no).
  • Maximum characters depending on the type of glass box you choose
  • No minimum order
  • Full payment required for personalize order. The price of personalize order depending on size of the glass box you choose and the content (name, date, etc) you want to personalize.
  • Production period if you add personalize (glass box + personalize): approx. estimation 7-20 business days.
  • We don't accept cancellation, return and exchange for the personalized order (include a sample). So, please double check and make sure that your name, date, etc is correct and no misunderstanding.
  • If you need a preview on the glass or need a sample of yours on the glass you should purchase your sample, please mail us. For your information, especially if you purchase a sample, we will ship by regular airmail,  for a cheaper cost, the estimation within 6-14 business days, depending on your country. But if you still want and need to upgrade to express mail for your sample, please mail us.

 

 

If you need a custom order and personalized order, send us mail with subject: Custom & Personalized Order and follow the same steps above.

If you have any questions about this, please email us at: sales@luxeova.com

 

Thank you.